Privacy Policy
Dr. Allen Pachtman Concierge Medicine
Effective Date: April 1, 2026
Dr. Allen Pachtman Concierge Medicine (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of your personal and medical information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in accordance with applicable federal and California laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), the California Confidentiality of Medical Information Act (“CMIA”), the California Consumer Privacy Act (“CCPA/CPRA”), and the California Online Privacy Protection Act (“CalOPPA”).
1. Our Commitment to Your Privacy
We believe exceptional care includes protecting your personal information with the same level of attention and integrity we bring to your medical care. Your health information is handled with strict confidentiality and used only in ways that support your care, comply with the law, and respect your preferences.
2. Information We Collect
We may collect the following types of information:
Medical Information (Protected Health Information)
Medical history, diagnoses, treatment plans, lab results, prescriptions
Payment and billing information related to care
Communications between you and our office
Personal Information
Name, address, phone number, email
Date of birth, insurance information (if applicable)
Emergency contact information
Website & Digital Information
IP address, browser type, device information
Website usage data through cookies or analytics tools
3. How We Use Your Information
We use your information to:
Provide, coordinate, and manage your medical care
Communicate with you regarding appointments and treatment
Process payments and administrative functions
Improve our services and patient experience
Comply with legal and regulatory obligations
Under HIPAA, your health information may be used for treatment, payment, and healthcare operations.
4. How We Share Your Information
We do not sell your medical information.
We may share your information only when permitted or required by law, including:
With other healthcare providers involved in your care
With service providers who assist in operations (under strict confidentiality agreements)
For public health reporting or legal compliance
When you provide written authorization
Under California law, particularly CMIA, most disclosures of medical information require prior written authorization, except for limited legal or care-related purposes.
5. Your Privacy Rights (HIPAA & California Law)
You have important rights regarding your information:
Right to Access – Request copies of your medical records
Right to Amend – Request corrections to your records
Right to Restrict – Request limits on how your information is used
Right to Confidential Communications – Request specific communication methods
Right to an Accounting of Disclosures
Right to File a Complaint
California law also ensures your right to know how your medical information is used and shared.
6. Additional Rights for California Residents (CCPA/CPRA)
For personal information collected through our website or non-medical interactions, California residents may have the right to:
Request disclosure of collected personal information
Request deletion of personal information (subject to legal exceptions)
Request correction of inaccurate information
Opt out of certain data sharing practices
Note: Medical information governed by HIPAA and CMIA is generally exempt from CCPA, but other personal data may still be covered.
7. Website Privacy (CalOPPA Compliance)
In accordance with California law:
This Privacy Policy is publicly accessible on our website
We disclose the categories of information collected and how it is used
Users may request access or updates to their information
We include an effective date and update this policy as needed
California law requires websites collecting personal information to clearly post and comply with a privacy policy.
8. Data Security
We maintain administrative, technical, and physical safeguards to protect your information, including:
Secure electronic health record systems
Encryption and access controls
Staff training on confidentiality practices
California law requires strong protections and safeguards for medical information, often exceeding federal standards.
9. Data Retention
We retain your information only as long as necessary to provide care, comply with legal obligations, and maintain accurate medical records.
10. Third-Party Services
Our website may use third-party services (such as analytics tools). These providers are required to maintain appropriate privacy and security protections.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or your rights, please contact:
Dr. Allen Pachtman Concierge Medicine
2860 Sepulveda Blvd. Torrance, California 90505
Telephone: 310 863-9060
13. Notice of Privacy Practices
A full Notice of Privacy Practices, as required by HIPAA and California law, is available upon request and outlines in greater detail how your medical information may be used and disclosed.